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Shipping Information

SHIPPING RATES

Please use the chart below to estimate the standard shipping charge for your order.

For orders of: Shipping charge:
Up to $74.99 $5.95
$75 to $149.99 $9.95
$150 to $249.99 $10.95
$250 and up $12.95

Order Processing:

Please allow 2-3 days for order processing. You will receive an email with a tracking number when your order has been shipped from our warehouse.


Returns & Exchanges

RETURN POLICY:

What is your return policy?

If you find yourself unhappy with a purchase, we will gladly offer you an exchange or refund within 30 days of original purchase. Product must be in “new” condition. Purchases made through an approved Consuela re-seller must be returned to the place of purchase and are subject to that retailer’s in-store return policies.

What's the best way to return something?

If you purchased your item on our website or at our Austin Flagship store, you may contact us 3 ways.

  1. 1. You may email us at [email protected]. Please include your order number and reason you would like to return your purchase.
  2. 2. Call us at (512) 894-3600 for further instructions on how to return your product. Please have your order number readily available.
  3. 3. If you purchased your item on our website, please include your original packing slip in the box with the returned product. Mail your returns to:
Consuela
c/o NLT
2550 W 5th Ave
Denver, CO 80204
 

Again, If you purchased your items at a store other than consuelastyle.com or the Consuela Flagship store in Austin, TX, please send your returns to the original place of purchase.


Ordering & Payment

PAYMENT OPTIONS

Credit Cards:

We accept the following methods of payment: Visa, MasterCard, American Express, and Discover. Items may be charged to your card 1-2 days prior to shipment. If an item is on backorder, you will not be charged until the backordered item ships.

Sales Tax:

The Federal Government requires that we collect tax for items shipped to Texas.