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Shipping Information

SHIPPING RATES

Please use the chart below to estimate the standard shipping charge for your order.

For orders of: Shipping charge:
Up to $74.99 $5.95
$75 to $149.99 $9.95
$150 to $249.99 $10.95
$250 and up $12.95

Order Processing:

Please allow 2-3 days for order processing. You will receive an email with a tracking number when your order has been shipped from our warehouse.

Returns & Exchanges

RETURN POLICY:

What is your return policy?

If you find yourself unhappy with a purchase, we will gladly offer you an exchange or refund within 30 days of original purchase. Product must be in new condition. Original purchases made through a Consuela retailer are subject to that retailer’s in-store return policies.

What's the best way to return something?

If you purchased your item on our website, please fill out the downloadable return form (link to return form) and include it in the box with the returned product. Using your own trackable and insured shipping method, mail your returns to:

Attn: Returns, Order#________________
Consuela
910 Congress Avenue
Austin, Tx. 78701

If you purchased your items at Consuela retailer, please refer to above return policy.

Ordering & Payment

PAYMENT OPTIONS

Credit Cards:

We accept the following methods of payment: Visa, MasterCard, American Express, and Discover. Items may be charged to your card 1-2 days prior to shipment. If an item is on backorder, you will not be charged until the backordered item ships.

Sales Tax:

The Federal Government requires that we collect tax for items shipped to Texas.